Shipping policy

Thank you for shopping with kingsizel.

At kingsizel, we are committed to providing our customers with a reliable, transparent, and convenient shopping experience. This Shipping Policy explains how we process orders, ship products, provide tracking information, and handle shipping-related situations.

This Shipping Policy applies primarily to customers located in the United States.

By placing an order through kingsizel.shop, you acknowledge and agree to the terms described in this Shipping Policy.

1. Company Information

Store Name:
kingsizel

Website:
kingsizel.shop

Email:
info@kingsizel.shop

Phone:
+1 905-294-2506

Business Address:

134 Turner Dairy Lane
Stouffville, Ontario L4A 1X9
Canada

Return Address:

kingsizel

3411 Courtyard Cir
Farmers Branch, TX 75234
United States

kingsizel is an online fashion retailer specializing in men's clothing, footwear, and fashion products.

We provide customers with carefully selected men's apparel and footwear products through our online store.

2. Shipping Destination

kingsizel currently provides shipping services to customers located in:

United States

We ship eligible orders to supported delivery addresses throughout the United States.

Shipping availability may depend on:

  • Product availability;
  • Customer delivery location;
  • Carrier service availability;
  • Shipping restrictions.

If we are unable to deliver an order to the address provided during checkout, we will contact the customer using the information provided with the order.

3. Free Standard Shipping

kingsizel provides:

Free Standard Shipping to the United States

Customers do not need to pay additional standard shipping fees for eligible orders.

Before completing payment, customers can review:

  • Product price;
  • Shipping cost;
  • Applicable taxes;
  • Final order total.

We are committed to providing transparent pricing information before customers complete their purchase.

4. Order Processing Time

All orders require processing before shipment.

Our standard order processing time is:

1–3 Business Days

During the processing period, our team will:

  • Review order details;
  • Confirm payment authorization;
  • Verify product availability;
  • Prepare products;
  • Conduct necessary quality checks;
  • Package products securely;
  • Arrange shipment with our delivery partners.

Processing time begins after payment has been successfully confirmed.

Please note:

Order processing time is separate from shipping transit time.

Orders placed on weekends or public holidays will begin processing on the next available business day.

5. Order Cut-Off Time

Our order cut-off time is:

3:00 PM

Orders placed before 3:00 PM will generally be processed according to our normal processing schedule.

Orders placed after 3:00 PM may begin processing on the following business day.

6. Shipping Transit Time

After your order has been processed and shipped, the estimated shipping transit time is:

5–8 Business Days

Shipping transit time refers to the period between the shipment being handed to the carrier and the final delivery to your shipping address.

7. Estimated Delivery Time

The estimated total delivery timeframe is:

Processing Time:
1–3 Business Days

Shipping Transit Time:
5–8 Business Days

Customers can generally expect delivery within:

6–11 Business Days after placing an order

Delivery estimates are calculated from the date the order is successfully submitted.

8. Delivery Time Disclaimer

All delivery timeframes provided by kingsizel are estimated and are not guaranteed delivery dates.

Delivery may occasionally be affected by circumstances outside our reasonable control, including:

  • Severe weather;
  • Public holidays;
  • Carrier delays;
  • Transportation interruptions;
  • Incorrect shipping information;
  • Increased seasonal demand;
  • Unexpected logistics issues.

We always make reasonable efforts to ensure orders are delivered as quickly as possible.

9. Order Confirmation

After successfully placing an order, customers will receive an order confirmation email.

The confirmation may include:

  • Order number;
  • Purchased products;
  • Customer details;
  • Shipping address;
  • Order total.

Customers should review their order information carefully.

If any information is incorrect, please contact us immediately.

10. Shipping Confirmation and Tracking

Once your order has been shipped, customers may receive a shipping confirmation email.

Where tracking information is available, it may include:

  • Tracking number;
  • Shipping carrier;
  • Tracking link;
  • Delivery updates.

Please allow some time for tracking information to become active after shipment.

11. Tracking Your Order

Customers may use the tracking information provided to monitor their shipment progress.

If tracking information is unavailable or has not updated for an extended period, please contact:

Email:
info@kingsizel.shop

Please provide:

  • Order number;
  • Customer name;
  • Shipping information.

Our support team will assist with checking the shipment status.

12. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

Please verify:

  • Full name;
  • Street address;
  • Apartment/unit number;
  • City;
  • State;
  • ZIP code;
  • Country;
  • Email address;
  • Phone number.

Incorrect or incomplete information may result in delivery delays or failed delivery attempts.

13. Address Changes

If you need to change your shipping address after placing an order, please contact us immediately:

Email:

info@kingsizel.shop

We will make reasonable efforts to assist with address changes.

However, address changes cannot be guaranteed after:

  • Order processing begins;
  • Shipment preparation begins;
  • The package has been transferred to the carrier.

14. Lost or Delayed Packages

If your package is delayed beyond the estimated delivery timeframe, please contact us.

Please provide:

  • Order number;
  • Tracking number;
  • Customer information.

We will review the shipment details and assist where possible.

15. Packages Marked as Delivered

If tracking information shows that your package has been delivered but you cannot locate it, please check:

  • Your delivery location;
  • Mailbox;
  • Front door or designated delivery area;
  • Household members;
  • Neighbors;
  • Building reception if applicable.

If the package remains missing, please contact us.

16. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

Please provide:

  • Order number;
  • Description of the issue;
  • Photos of the damaged product;
  • Photos of the packaging.

Our team will review your request and provide an appropriate solution.

17. Incorrect or Missing Items

If you receive:

  • Incorrect products;
  • Missing items;
  • Products different from your order;

please contact:

info@kingsizel.shop

Please include:

  • Order number;
  • Description of the issue;
  • Photos of the received product.

We will investigate and assist accordingly.

18. Return Shipping Address

Approved returns should be sent to:

kingsizel

3411 Courtyard Cir
Farmers Branch, TX 75234
United States

Customers must contact us before sending any return package.

Unauthorized returns may cause delays in processing.

19. Contact Us

If you have any questions regarding shipping, delivery, tracking, or your order, please contact:

kingsizel

Email:

info@kingsizel.shop

Phone:

+1 905-294-2506

Business Address:

134 Turner Dairy Lane
Stouffville, Ontario L4A 1X9
Canada

Return Address:

3411 Courtyard Cir
Farmers Branch, TX 75234
United States